Faqs

Frequently Asked Questions

Book Your Tour

On-site booking. Can I book this when I get there?

We provide bookings only online or by telephone. It is recommended you pre-book your service to avoid disappointment since we only do one tour per day typically.  Again, you can call us at 770-376-0676 with questions.  Leave your question in a voice message if we don’t answer.  Repeat your name and number twice to ensure we can get back to you.

Booking by phone. Is it better to book online or by phone?

Better to book on-line. Just email us if you have trouble.

Advance booking. How far in advance can I book?

60 days.

Can you check availability for me?

You can call us but it would be faster than waiting for a call back if you just clicked “book now” to see if your desired tour appointment is available. That’s what we would have to do. Also note that nothing holds the date but payment which is completely refundable up to 24 hours prior to your tour time.

Payment methods, split payments, credit cards and refunds

Rates. How much is a tour? Can you split payments?

$300 up to 4 hours for up to 3 passengers. Using the book now button on THIS website, tourists can make individual payments but we can’t consider hold your reservation until the full payment has been submitted. If you use a different website such as Trip Advisor or Tours By Locals, you will likely be able to make one full payment.

Payment method. How can I pay for my reservations?

All tours must be prepaid by credit card. We accept Discover, MasterCard, VISA or AMEX on this website which is the easiest way to book. A confirmation will be sent to you by email. If you don’t have a credit card you may purchase a single-use “gift” credit card (like AMEX or Visa) to use so you can order on-line.  Tours can also be purchased using credit cards or online payment apps such as Cash App, Paypal, Google Wallet or Venmo as long as you are using US currency.  
You MUST email us first at info@redttours.com and get a reply if you DON’T plan to use a credit card.  Include your name, complete street address, phone number, desired tour date and time in your email and wait for our reply before using a non-credit card service. But remember, paying via this website is the most efficient way to secure your tour. 

Credit Card. I Don’t Have One. I don’t have or own a credit card, how do I book?

If you plan far enough in advance, we can accept payments by money order or cashier’s check mailed to us including your phone number, email address, and street address, AND your desired tour date and time. Suggestion: If you don’t have a credit card, you may purchase a single-use “gift” credit card (like AMEX or Visa) to use so you can order on-line.  You can also purchase a tour using credit cards or online payment apps such as Cash App, Paypal, Google Wallet or Venmo, as long as you are using US currency.  You MUST email us first and get a reply if you DON’T plan to use a credit card. Include your name, complete street address, phone number, desired tour date and time in your email and wait for our reply before using a non-credit card service. You may reserve and pay via our website with confidence as we use secure servers and process tons of reservations online annually.

Refund. How can I get a refund for my booking?

All credit requests or refund requests must be in writing. Please email info@redttours.com:
– the full name under which the reservation was made,
– your reservation ID Number,
– your email address,
– indicate whether you booked the tour/activity online or by telephone,
– the date of your tour/activity,
– the approximate date you placed your tour/activity order with us,
– a telephone number where you can be reached if necessary, and a brief explanation of the reason for the credit/cancellation request.

Credit Cards

Re-confirmation call. I will not arrive in time to confirm at least 24 hours in advance, what do I do?
Reconfirming at least 24 hours in advance is mandatory. If you will not be arriving at your destination in time to reconfirm within 24 hours, please reconfirm with your guide prior to boarding your transportation to Atlanta.  When you call to reconfirm, be sure to confirm the time and pick-up location. It is your responsibility to ensure that you are in the correct pick-up location at the correct time. If you are going to be late, please don’t wait until the pick-up time to call your guide. Call as soon as you know you will be late. Guides do not wait more than 15 mins and you can risk losing your entire payment if you miss each other. (We recommend that you are at the pick-up location at least 10 minutes before pick-up time.)
Credit card safety. Is my credit card safe?

We use the Secure Socket Layer (“SSL”) supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your address, telephone number, and your credit card information. This information is protected. You may reserve and pay online with confidence as we use secure servers and process tons of reservations online annually.

Tour Departure Times, Evenings & Holidays

Time of Tour. What times is this tour available?
On Monday through Friday we can begin at 10 a.m. or 11 a.m.  On Saturday and Sunday we can begin at 10 a.m., 11 a.m., 12 p.m.  1 p.m.  These start times are designed to avoid heavy traffic.
Evening tours. Do you do evening tours?
Sorry, but no. Wouldn’t be productive for you if you cannot see when sight-seeing. However, there may be some locations or attractions that conduct their own evening tours. Ask us.
How long is the tour?
4 hours for a flat $300. In some cases we can do 2 hours for $200. Tour times/prices are not pro-rated.
Tour times. Why are your tour times so limited?
Because Atlanta traffic can be heavy.  We don’t want to burn up your time in rush hour traffic so we begin after the morning rush and end prior to the evening rush. That limits 4 hour tour time to either 10 a.m. or 11 a.m. during the week. On Saturday and Sunday tours begin at 10, 11, 12, or 1.  We do not tour after dark.

Confirmations & Tickets

Confirmations. How and when do I receive confirmation of my booking?
By email. Once your order has been placed, you will receive an email immediately that confirms receipt of your request and serves as your credit card receipt. 
Can you mail my confirmation?
It is not practical for us to mail anything. If you do not have email service, please use the email of a relative, friend, or co-worker.
Tickets & confirmation. How will I receive my tickets?
No ticket necessary. You will be emailed a confirmation which you should print and bring with you, if possible, or you can show the guide your confirmation on your phone.
Re-confirmation call. I will not arrive in time to confirm 24 hours in advance, what do I do?

Reconfirming at least 24 hours in advance is mandatory. If you will not be arriving at your destination in time to reconfirm within 24 hours, please reconfirm with your guide prior to boarding your transportation to Atlanta.  When you call to reconfirm, be sure to confirm the time and pick-up location. It is your responsibility to ensure that you are in the correct pick-up location at the correct time. If you are going to be late, please don’t wait until the pick-up time to call your guide. Call as soon as you know you will be late. Guides do not wait more than 15 mins and you can risk losing your entire payment if you miss each other. (We recommend that you are at the pick-up location at least 10 minutes before pick-up time.)

How do I receive confirmation? Email access unavailable. I am leaving for my trip soon and I will not have access to my emails.

Call us. 770-376-0676.  We will advise by text that your booking is confirmed.  (If you are outside of the USA, we will text you on What’s App.)  This option is only available for confirmations requested in less than 14 days of the tour day.

Pricing

Price quotes. I would like a quote for a special service.
If you need something other than what is advertised on this site, simply email us at redttours@gmail.com.
What does the tour include?

Driver/guide, transportation to and from agreed upon pick-up and drop-off locations, bottled water, souvenir, smoke & bathroom breaks as needed, one stop for a quick meal at tourist’s expense upon request.  Please see the home page of this website for other details. If you have more questions, email us at redttours@gmail.com.

Group tours. I am traveling in a group; do you cater to groups and/or have a group discount program?

We can take up to 3 people over the age of 13. We don’t have larger vehicles but we are happy to refer you to tour operators who can accommodate you. Just email us at info@redttours.com with the particulars.

Discounts. Are there discounts for booking more than one tour?

We are happy to provide a 10% discount on each tour if you book more than 3 tours taking place within a 30 day period. For ex: if you here for a conference, you can get the discount if you get others to take a tour separate from yours before they leave Atlanta.

Discounts. Are there any discounts for Military Personnel, AARP, or other groups?

Only for senior citizen over the age of 65 and USA military.

Meals & beverages in the car

Meals. Does this service include a meal?
To maximize your sightseeing, meal time is not built into the tours. However, if you would like to stop and eat at your expense, let us know and that can be arranged. Just know that we will have to omit some sights to stay within our 4 hour limit if you want to stop and eat. 
Meals. We are short on time. Can we eat in the car?
Afraid not. Please make arrangements to eat before the tour. Water is the only beverage allowed in the car and of course smoking, including vaping, is prohibited. We can however we can take smoke and bathroom breaks.

Disabilities, Child tourists, accessibility,

Wheelchairs. Can you accommodate passengers in wheelchairs?
There is room in the vehicle to store a folded chair but beyond that, the Tesla is not a handicapped accessible. The disabled person’s care-giver is required to accompany him or her on the tour.
What’s the charge for a child tourist?
There is no child rate. The rate is $300 for 4 hours for up to 3 people over the age of 13. Children must be accompanied by an adult.

Cancelations, Late Arrivals, No-Shows

Can I cancel?
For your comfort, and for the safety of all, our tours may be rescheduled due to inclement weather. If such an interruption is imminent and cannot be rescheduled, you will receive a full refund. For any other reason, you or RTT can cancel up to 24 hours in advance of your tour time and receive a full refund. Unfortunately, if you cancel in LESS than 24 hours you will lose your full payment.
Cancellation. How can I cancel my reservations?
We understand things happen. Call us between 10 a.m. and 4 p.m. on any day more than 24 hours in advance of your tour date. If you reach voice mail, please leave a detailed message. Be sure to spell your first and last name, and repeat your telephone number twice S-L-O-W-L-Y, so we will be able to reach you and find your reservation. Please provide your Reservation ID Number, if possible, and tour date.  We will be happy to refund you if you do this in time.
No Show. What if I can’t show up?
There is no refund for no shows. If you are not at your pickup location no later than 15 mins after the agreed upon pickup time, you will be considered a “no show”.
Late for Tour. What do I do if I am running late?
Your guide is not stationary at your pickup location. Your guide will have to travel to meet you. If you are more than 15 minutes late for your appointment, and have not called your guide and left a detailed message stating your new arrival time at least 30 minutes in advance of your pick up time, you should assume that you have missed the tour / activity and will not get a refund. However, don’t hesitate to try to contact your guide as soon as you can to see if there is any flexibility.

Reservation Changes

Can I change my tour date?

Sure! If done at least 24 hours in advance of your tour time, you can change the date for a low change fee of $25. Simply email us at info@redttours.com with your specific request and for further directions. There is a $25.00 charge for changes.

Change of Name. I need to change the passenger names in my booking, what do I do?

Simply email us at info@redttours.com  with your specific request and for further directions. There is a $25.00 charge for changes.

Pick-ups & Drop-offs

Pick-Up. Where do you pick-up?
It depends on where you will be. If you have a car, we will try to direct you to a place where you don’t have to pay for parking. If you are at a hotel, we may be able to pick you up and drop you off as well. If you are at the airport, you will need to take a train (very easy) from the airport to our meeting location. We will discuss all options prior to your tour day.
Pick-Ups from Airport. Do you pick up from the airport or from airport hotels?
If you are at the airport, you will need to take a train (very easy) from the airport to our meeting location. We will discuss options prior to your tour day.
Pick-Up confirmation. How do I confirm my pick-up?
Talk to your tour guide when she calls. It is very important to discuss the pick-up location because many hotels have multiple entrances. 
Pick-ups from locations other than hotels. I’m not staying in a hotel. Do you pick up from private residences?
It depends on how close the residence is to our tour route. If the residence is too far, you will need to meet us at a hotel we recommend and we will return you to that location after the tour. Call to discuss. 770-376-0676.
Tour departure. From what location does the tour begin?
This depends on YOUR location. We might be able to pick you up or we can agree upon a mutually convenient location. We chat with each tourist at least a day or two before tour time to work out the details.
Can you tell me what hotels are close to the departure point?
Tons of quality hotels, large and small, are in the Downtown, Midtown and Buckhead Atlanta areas. Pick a brand and it is likely to be represented in these areas. Again we will discuss pickups and drop offs prior to your tour day. If you’ve already booked a hotel, we might be able to pick you up from your hotel. Feel free to call 770-376-0676 first before booking if you are concerned. 
Drop-offs. Can I get dropped off after my tour at my hotel or at another location?
It depends, but it’s quite possible. This is discussed via phone a few days before your tour.

Gift Certificates

Buying Gift Certificates. How do I buy a Gift Certificate?
We do offer a Gift Certificate service.  Gift Certificates can be purchased using credit cards or online payment apps such as Cash App, Paypal, Google Wallet or Venmo as long as you are using US currency.  A confirmation will be sent to you by email or text depending on the payment service. You may reserve and pay via our website with confidence as we use secure servers and process tons of reservations online annually.
Cash. Can I redeem a Gift Certificate for cash?
No. Gift Certificates are not redeemable for cash.
Currency. Can I buy a Gift Certificate in a different currency to the value of the Gift Certificate?
Gift Certificates are currently offered only in US Dollars.
Gift Certificate lost. My Gift Certificate was stolen or lost, what do I do?
We are not responsible for stolen or lost Gift Certificates. Unfortunately they cannot be replaced under any circumstances.
Gift Certificate Term. How long are Gift Certificates valid?
Six months. Black-out dates apply.
Gift Certificate redemption. How do I redeem a Gift Certificate?
Gift Certificate Use. What can Gift Certificates be used for?
Red T Tours only.
Gift Certificate Refunds. Can I get a refund for a Gift Certificate?
Sorry.  Gift Certificates are non-refundable.

Items Needed for Tour

Documents needed. What do I need for the tour?
Print your confirmation before you leave home or before you board your transportation to Atlanta. Each passenger (except young children) will need to show the guide a photo ID such as a passport, drivers license, or state ID. Comfortable shoes though not much walking is required, weather appropriate clothing, and USD (dollars) currency for food or souvenirs. Bottled water will be provided.  No food is allowed in the vehicle but we can stop for a quick meal and bathroom breaks if necessary.
Photo ID’s not available. Do all of the passengers need a photo ID?
Yes, except young children.
Photo ID names do not match reservation names. Our names on the booking are different from those on our Photo ID’s. What do we do?
This will not be a problem as long as you have some sort of valid secondary ID that shows the same name you booked under. If this is not the case, please contact us at 770-376-0676.

Miscellaneous

Weight. Why must we reveal our weight when booking a tour?
The Tesla is a “low-riding vehicle”. If there is more than 800 lbs collectively in the vehicle curbs and speed bumps may scrape the bottom. Rather ask in advance than disappoint tourists at the pick-up location. We are happy to connect you with a guide who tours in a larger vehicle for your comfort
Email reply not received. I have not received a reply to my emails.
Some email internet providers can mark general emails such as those sent from us as “spam.” Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a “spam” folder. These emails can sit in this folder for up to 7 days, and then your email system might automatically delete them.
Travel Insurance. Do you offer travel insurance?

No, but you can inquire at Travel Guard at http://www.travelguard.com/alcatrazmedia/bdoc.aspx or by calling Travel Guard at (866) 385-4839 to see if they will cover your tour if something unexpected happens to prevent you from taking the tour.

Other travel services. Can I book airlines, hotels, or car rentals through you?

We are not a travel agency but if you need travel planning assistance for a group, we can refer you to Travel Agent Pamela Weatherspoon at 404-441-4757 who specializes in group travel accommodations. Call Loyal Charles of Uniglobe Travel at 404-231-8747  who will book either group or individual travel.

Languages. What languages are available for this tour?

English.

Directions and maps. Can you give me directions or maps from one place to another?

We are able to assist you with any questions specifically relating to the booking of our tours. We cannot answer your general travel questions as we are not a taxi service or travel agency. If you need directions to your departure point, we recommend that you use an online provider of map information such as Mapquest, Google maps, or Wayze. We will send you the pick-up address and provide as much assistance as possible over the phone or via email.

Parking. Is there any parking near the departure point?

We will discuss all of this with you during our pre-tour phone call you will receive 24 hours or more in advance of your tour time. 

Telephone number. Is there a contact number at the destination for me to call?

Yes. It is 770-376-0676 and it will be provided in your confirmation email.

Can you send me a brochure?

Our brochure is our website. We’re doing our part to save trees.

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