Book Your Tour
On-site booking. Can I book this when I get there?
We provide bookings only online or by telephone. It is recommended you pre-book your service to avoid disappointment since we only do one tour per day typically. Again, you can call us at 770-376-0676 with questions. Leave your question in a voice message if we don’t answer. Repeat your name and number twice to ensure we can get back to you.
Booking by phone. Is it better to book online or by phone?
Better to book on-line. Just email us if you have trouble.
Advance booking. How far in advance can I book?
Can you check availability for me?
You can call us but it would be faster than waiting for a call back if you just clicked “book now” to see if your desired tour appointment is available. That’s what we would have to do. Also note that nothing holds the date but payment which is completely refundable up to 24 hours prior to your tour time.
Payment methods, split payments, credit cards and refunds
Rates. How much is a tour? Can you split payments?
$300 up to 4 hours for up to 3 passengers. Using the book now button on THIS website, tourists can make individual payments but we can’t consider hold your reservation until the full payment has been submitted. If you use a different website such as Trip Advisor or Tours By Locals, you will likely be able to make one full payment.
Payment method. How can I pay for my reservations?
All tours must be prepaid by credit card. We accept Discover, MasterCard, VISA or AMEX on this website which is the easiest way to book. A confirmation will be sent to you by email. If you don’t have a credit card you may purchase a single-use “gift” credit card (like AMEX or Visa) to use so you can order on-line. Tours can also be purchased using credit cards or online payment apps such as Cash App, Paypal, Google Wallet or Venmo as long as you are using US currency.
You MUST email us first at firstname.lastname@example.org and get a reply if you DON’T plan to use a credit card. Include your name, complete street address, phone number, desired tour date and time in your email and wait for our reply before using a non-credit card service. But remember, paying via this website is the most efficient way to secure your tour.
Credit Card. I Don’t Have One. I don’t have or own a credit card, how do I book?
If you plan far enough in advance, we can accept payments by money order or cashier’s check mailed to us including your phone number, email address, and street address, AND your desired tour date and time. Suggestion: If you don’t have a credit card, you may purchase a single-use “gift” credit card (like AMEX or Visa) to use so you can order on-line. You can also purchase a tour using credit cards or online payment apps such as Cash App, Paypal, Google Wallet or Venmo, as long as you are using US currency. You MUST email us first and get a reply if you DON’T plan to use a credit card. Include your name, complete street address, phone number, desired tour date and time in your email and wait for our reply before using a non-credit card service. You may reserve and pay via our website with confidence as we use secure servers and process tons of reservations online annually.
Refund. How can I get a refund for my booking?
All credit requests or refund requests must be in writing. Please email email@example.com:
– the full name under which the reservation was made,
– your reservation ID Number,
– your email address,
– indicate whether you booked the tour/activity online or by telephone,
– the date of your tour/activity,
– the approximate date you placed your tour/activity order with us,
– a telephone number where you can be reached if necessary, and a brief explanation of the reason for the credit/cancellation request.
Re-confirmation call. I will not arrive in time to confirm at least 24 hours in advance, what do I do?
Credit card safety. Is my credit card safe?
We use the Secure Socket Layer (“SSL”) supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your address, telephone number, and your credit card information. This information is protected. You may reserve and pay online with confidence as we use secure servers and process tons of reservations online annually.
Tour Departure Times, Evenings & Holidays
Time of Tour. What times is this tour available?
Evening tours. Do you do evening tours?
How long is the tour?
Tour times. Why are your tour times so limited?
Confirmations & Tickets
Confirmations. How and when do I receive confirmation of my booking?
Can you mail my confirmation?
Tickets & confirmation. How will I receive my tickets?
Re-confirmation call. I will not arrive in time to confirm 24 hours in advance, what do I do?
Reconfirming at least 24 hours in advance is mandatory. If you will not be arriving at your destination in time to reconfirm within 24 hours, please reconfirm with your guide prior to boarding your transportation to Atlanta. When you call to reconfirm, be sure to confirm the time and pick-up location. It is your responsibility to ensure that you are in the correct pick-up location at the correct time. If you are going to be late, please don’t wait until the pick-up time to call your guide. Call as soon as you know you will be late. Guides do not wait more than 15 mins and you can risk losing your entire payment if you miss each other. (We recommend that you are at the pick-up location at least 10 minutes before pick-up time.)
How do I receive confirmation? Email access unavailable. I am leaving for my trip soon and I will not have access to my emails.
Call us. 770-376-0676. We will advise by text that your booking is confirmed. (If you are outside of the USA, we will text you on What’s App.) This option is only available for confirmations requested in less than 14 days of the tour day.
Price quotes. I would like a quote for a special service.
What does the tour include?
Driver/guide, transportation to and from agreed upon pick-up and drop-off locations, bottled water, souvenir, smoke & bathroom breaks as needed, one stop for a quick meal at tourist’s expense upon request. Please see the home page of this website for other details. If you have more questions, email us at firstname.lastname@example.org.
Group tours. I am traveling in a group; do you cater to groups and/or have a group discount program?
We can take up to 3 people over the age of 13. We don’t have larger vehicles but we are happy to refer you to tour operators who can accommodate you. Just email us at email@example.com with the particulars.
Discounts. Are there discounts for booking more than one tour?
We are happy to provide a 10% discount on each tour if you book more than 3 tours taking place within a 30 day period. For ex: if you here for a conference, you can get the discount if you get others to take a tour separate from yours before they leave Atlanta.
Discounts. Are there any discounts for Military Personnel, AARP, or other groups?
Only for senior citizen over the age of 65 and USA military.
Meals & beverages in the car
Meals. Does this service include a meal?
Meals. We are short on time. Can we eat in the car?
Disabilities, Child tourists, accessibility,
Wheelchairs. Can you accommodate passengers in wheelchairs?
What’s the charge for a child tourist?
Cancelations, Late Arrivals, No-Shows
Can I cancel?
Cancellation. How can I cancel my reservations?
No Show. What if I can’t show up?
Late for Tour. What do I do if I am running late?
Can I change my tour date?
Sure! If done at least 24 hours in advance of your tour time, you can change the date for a low change fee of $25. Simply email us at firstname.lastname@example.org with your specific request and for further directions. There is a $25.00 charge for changes.
Change of Name. I need to change the passenger names in my booking, what do I do?
Simply email us at email@example.com with your specific request and for further directions. There is a $25.00 charge for changes.
Pick-ups & Drop-offs
Pick-Up. Where do you pick-up?
Pick-Ups from Airport. Do you pick up from the airport or from airport hotels?
Pick-Up confirmation. How do I confirm my pick-up?
Pick-ups from locations other than hotels. I’m not staying in a hotel. Do you pick up from private residences?
Tour departure. From what location does the tour begin?
Can you tell me what hotels are close to the departure point?
Drop-offs. Can I get dropped off after my tour at my hotel or at another location?
Buying Gift Certificates. How do I buy a Gift Certificate?
Cash. Can I redeem a Gift Certificate for cash?
Currency. Can I buy a Gift Certificate in a different currency to the value of the Gift Certificate?
Gift Certificate lost. My Gift Certificate was stolen or lost, what do I do?
Gift Certificate Term. How long are Gift Certificates valid?
Gift Certificate redemption. How do I redeem a Gift Certificate?
Gift Certificate Use. What can Gift Certificates be used for?
Gift Certificate Refunds. Can I get a refund for a Gift Certificate?
Items Needed for Tour
Documents needed. What do I need for the tour?
Photo ID’s not available. Do all of the passengers need a photo ID?
Photo ID names do not match reservation names. Our names on the booking are different from those on our Photo ID’s. What do we do?
Weight. Why must we reveal our weight when booking a tour?
Email reply not received. I have not received a reply to my emails.
Travel Insurance. Do you offer travel insurance?
No, but you can inquire at Travel Guard at http://www.travelguard.com/alcatrazmedia/bdoc.aspx or by calling Travel Guard at (866) 385-4839 to see if they will cover your tour if something unexpected happens to prevent you from taking the tour.
Other travel services. Can I book airlines, hotels, or car rentals through you?
We are not a travel agency but if you need travel planning assistance for a group, we can refer you to Travel Agent Pamela Weatherspoon at 404-441-4757 who specializes in group travel accommodations. Call Loyal Charles of Uniglobe Travel at 404-231-8747 who will book either group or individual travel.
Languages. What languages are available for this tour?
Directions and maps. Can you give me directions or maps from one place to another?
We are able to assist you with any questions specifically relating to the booking of our tours. We cannot answer your general travel questions as we are not a taxi service or travel agency. If you need directions to your departure point, we recommend that you use an online provider of map information such as Mapquest, Google maps, or Wayze. We will send you the pick-up address and provide as much assistance as possible over the phone or via email.
Parking. Is there any parking near the departure point?
We will discuss all of this with you during our pre-tour phone call you will receive 24 hours or more in advance of your tour time.
Telephone number. Is there a contact number at the destination for me to call?
Yes. It is 770-376-0676 and it will be provided in your confirmation email.
Can you send me a brochure?
Our brochure is our website. We’re doing our part to save trees.